Shipping policy
Shipping Policy
At Kneecessity, we aim to deliver your orders quickly and safely. Please review our shipping guidelines below.
1. Order Processing
- Orders are processed within 1–2 business days after confirmation
- Orders placed on weekends or holidays will be processed on the next business day
2. Shipping Method
- We use trusted local courier services (e.g., Shopee Express)
- All orders are shipped via Cash on Delivery (COD)
3. Delivery Timeframe
- Metro Manila: 2–4 business days
- Luzon: 3–6 business days
- Visayas: 4–7 business days
- Mindanao: 5–10 business days
Delivery times may vary depending on location, weather conditions, and courier delays.
4. Shipping Fee
- Shipping fee will be calculated upon order confirmation
- Rates may vary depending on delivery location
5. Delivery Attempts
- Please ensure someone is available to receive the order
- Failed delivery attempts may result in order cancellation
6. Order Tracking
Once your order is shipped, you may receive updates or tracking details via message.
7. Incorrect Address
Customers are responsible for providing accurate shipping details. We are not liable for delays or failed delivery due to incorrect or incomplete addresses.
8. Delays
We are not responsible for delays caused by courier issues, natural events, or other unforeseen circumstances, but we will do our best to assist you.
By placing an order, you agree to this Shipping Policy.