Refund policy
Return & Refund Policy
At Kneecessity, we value customer satisfaction and aim to provide quality products. Please review our return and refund policy carefully before placing your order.
1. Eligibility for Return
Returns are only accepted under the following conditions:
- Item received is damaged, defective, or incorrect
- Report must be made within 24 hours upon receiving the product
- Item must be unused, unopened, and in original packaging
2. Non-Returnable Items
For hygiene and safety reasons, the following are not eligible for return or refund:
- Opened or used products
- Items without complete packaging
- Change of mind after order confirmation
3. Proof Requirement
To process your request, please provide clear photo or video evidence showing the issue. This helps us verify and resolve your concern quickly.
4. Refund Process
- Once approved, refund or replacement will be processed within 3–7 business days
- Refund method will depend on the payment method used (e.g., COD orders may be processed via bank transfer or replacement)
5. Shipping Fee
- Shipping fees are non-refundable
- Return shipping cost may be covered only if the item is proven defective or incorrect
6. Contact Us
For any concerns, please message our customer support team with your order details. We are happy to assist you.
Note: Kneecessity reserves the right to decline return/refund requests that do not meet the conditions above.